New ticket: API returning 500
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Ticket #142 resolved by admin
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Task moved to Done: Auth module
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Modules Tickets Tasks Finance Admin Open Hub
hub.xytask.com

Tickets. Tasks.
Billing. One platform.

Operations platform for dev teams. Tickets with video previews, task management with time tracking, invoicing, expense tracking, P&L reporting, user and company management. Bilingual. Role-based. Real-time alerts.

9
Core modules
33
Database tables
4
RBAC roles
EN/ES
Full bilingual UI
// modules

Nine integrated systems

Not nine separate tools. Nine modules that share data, context, and workflow state.

tickets

Ticket Management

Multi-status workflows, file attachments with inline video preview, internal notes, SLA tracking, ticket merging, response templates. Watch uploaded videos directly in the ticket thread.

SLAmergetemplatesvideo
tasks

Task Management

Kanban, list, and daily views. Built-in time tracking. Dual pricing models (hourly + fixed). Assign, track, deliver.

kanbantime-trackdaily
boards

Personal Kanban

Private boards per team member. Organize personal workflow without cluttering shared spaces.

privatedrag-drop
billing

Billing & Invoicing

Create invoices, export PDF, record payments, track outstanding balances. Tied to clients and projects.

pdfpayments
expenses

Expenses & ROI

Track operational costs. Measure return per client or project. Financial decisions backed by real data.

expense-logroi
reports

Financial P&L

Profit and loss reporting inside the platform. See financial health at a glance without exporting to spreadsheets.

p&lanalytics
users

User Management

Create, invite, deactivate, and manage team members. Assign roles, set permissions, control access per company.

inviterolespermissions
companies

Company Management

Multi-company support. Each company has its own tickets, tasks, billing, and team. Isolated data, shared platform.

multi-tenantisolation
profiles

User Profiles

Each user has a profile with role, company, contact info, and activity history. Self-service profile editing.

profileactivity
// tickets

Full lifecycle. Not just a form.

From submission to resolution with SLA enforcement, internal notes, video previews, and file handling.

  • Multi-status workflows (Open, In Progress, Waiting, Resolved, Closed)
  • File attachments with inline video preview
  • Watch in-progress videos directly in the ticket thread
  • Internal notes hidden from clients
  • SLA timers and response templates
  • Merge duplicate tickets
tickets.list
API endpoint 500 errorurgent
Payment gateway timeoutin progress
CSV export for reportswaiting
SSL certificate renewalresolved
Responsive layout fixclosed
bug-recording.mp4 0:00
// centralized support

One hub. All your providers.

Your clients don't need a separate ticket account with every provider they work with. External teams get access only to the tickets assigned to them, nothing else.

  • External providers see only their assigned tickets
  • Clients centralize all support in one place instead of managing accounts with every vendor
  • Role-based isolation keeps data secure between providers
  • Internal notes and cross-provider context stay private to the client's admin team
providers.access
client: acme corp
BBR Tek 12 tickets
Design Agency 5 tickets
Cloud Provider 3 tickets
each provider sees only their own tickets
// tasks

Three views. One dataset.

Kanban for flow. List for detail. Daily for focused execution. Time tracking baked in.

  • Kanban, list, and daily task views
  • Built-in time tracking per task
  • Dual pricing (hourly + fixed)
  • Personal kanban per team member
kanban
list
daily
to do 2
Setup staging
Write API docs
in progress 1
Dashboard v2
done 2
Auth module
Migration v13
// finance

Financial visibility without the spreadsheet

Invoicing, expenses, ROI, and P&L live where the work happens.

invoicing

Invoices + PDF

Create, send, track, export

expenses

Expense Log

Categorize operational costs

roi

ROI Tracking

Return per client and project

reports

P&L Reports

Profit and loss at a glance

// platform

Infrastructure, not decoration

telegram

Telegram Alerts

New tickets and updates pushed to your channel

email

Email Notifications

Automated alerts on status changes and cron jobs

theme

Light & Dark

Full theme support across the UI

i18n

EN / ES

Full bilingual interface for LATAM teams

// management

Users. Companies. Profiles. Controlled.

Multi-tenant by default. Each company operates in its own space. Users, roles, and permissions managed from one panel.

users

User Management

Invite team members, assign roles, activate or deactivate accounts. Full CRUD with audit trail. Each user tied to a company and role.

inviteactivatedeactivateaudit
companies

Company Management

Create and manage multiple companies. Each with isolated tickets, tasks, billing, and team members. Cross-company visibility for super admins.

multi-tenantisolationcross-company
profiles

User Profiles

Each team member has a profile with role, company assignment, contact details, and activity history. Users can edit their own profile info.

self-serviceactivity-log
roles

Role & Permission Control

Four RBAC levels from Admin to Client. Each role defines what modules, actions, and data a user can access. No workarounds.

RBAC4-levelsgranular
// access control

Four roles. Clear boundaries.

Adminfull company control
Managerteam oversight + assignments
Agentticket + task execution
Clientsubmit, track + view progress

Ready to use it?

The platform is live. Open it and start working.

Open Support Hub